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Proper Support

From emergencies to strategies, we’ve got IT covered.





Emergency


Tech troubles can strike anytime. Our emergency services are on standby to get you back up and running fast, minimizing downtime and stress.

Recovery


Bounce back with confidence. From data recovery to disaster recovery planning, we help your business overcome setbacks and stay resilient.

On-Site


When hands-on help is needed, we’re there. Whether it’s installations, repairs, or urgent fixes, our experts provide reliable, in-person support.

Project


Big plans need big expertise. We handle IT projects like migrations, upgrades, and deployments with precision and care—on time and within budget.

Remote


Quick, efficient help wherever you are. From troubleshooting to updates, our remote support team keeps your business running smoothly.

Planning


Smart IT starts with a plan. We help you build roadmaps, refine strategies, and make decisions that set your business up for long-term success.

Core

Essential IT services to keep your business running smoothly.

The essentials for businesses looking to establish a reliable IT foundation.

Key Features:

  • Basic helpdesk support for everyday IT issues
  • Network monitoring and maintenance
  • Security updates and patch management
  • Access to our client support portal

A step up from Core, with enhanced support and additional features for growing businesses.

Key Features:

  • Everything in Core, plus:
  • Extended helpdesk hours
  • Advanced network security measures
  • Basic data backup and recovery solutions

Comprehensive IT support with priority services for businesses that need top-tier reliability and performance.

Key Features:

  • Everything in Core+, plus:
  • 24/7 support with guaranteed response times
  • Proactive threat monitoring
  • Customized IT consultation


 

Vault

Enhanced security and data protection solutions.      

Secure IT management for businesses prioritizing data integrity and compliance.

Key Features:

  • Robust data backup solutions
  • Basic disaster recovery planning
  • Email and file encryption

Enhanced security and data solutions for businesses with sensitive information.

Key Features:

  • Everything in Vault, plus:
  • Advanced disaster recovery planning
  • Industry-specific compliance support
  • Secure mobile device management

Maximum security and reliability for businesses that need the highest level of protection.

Key Features:

  • Everything in Vault+, plus:
  • Fully managed disaster recovery services
  • Dedicated security expert support
  • Custom security protocols


Prime

All-inclusive IT services with the highest level of customization and support.

Premium IT solutions for businesses requiring cutting-edge tools and performance.

Key Features:

  • Advanced IT infrastructure setup
  • Performance optimization services
  • Custom IT automation workflows

Expanded premium services for businesses seeking unparalleled efficiency.

Key Features:

  • Everything in Prime, plus:
  • Advanced integration of business tools
  • Scalability solutions for growing teams
  • Ongoing optimization reviews

Ultimate IT services tailored for businesses operating at the highest levels of innovation and growth.

Key Features:

  • Everything in Prime+, plus:
  • Personalized IT strategy development
  • On-site technical support (where applicable)
  • Continuous innovation consulting


 

Features that set us apart

Apple

Sleek, reliable, and innovative. Apple products combine cutting-edge tech with premium design, perfect for creative and executive teams.

Microsoft 365

Your productivity powerhouse. Microsoft 365 offers seamless collaboration, secure email, and tools to drive business success.

Ubiquiti

Affordable, high-performance networking. Ubiquiti delivers reliable connectivity for offices of any size.

Dell

Powerful and versatile. Dell’s laptops, desktops, and servers are built to handle the demands of modern business.

Top questions answered

In this section, we address frequently asked questions to provide quick answers.


Our company specializes in IT support, network management, and cybersecurity services. We customize our solutions to meet the specific needs of businesses in various industries, helping them thrive in a digital world.

You can reach our support team by emailing support@nalvora.com, calling (205) 203-8207, or using the portal on our website. Our expert team is available 24/7 to assist with any technical issues or inquiries.

We’re committed to delivering timely and effective IT solutions to ensure your business runs seamlessly.

We want you to feel good about the work we do together. 

If something’s off, just tell us within 30 days. We’ll do what it takes to make things right—whether that’s fixing the issue, offering a credit, or finding another way to ensure you’re happy with our service.